Privacy Policy

Effective date: September 3, 2026

Island Mobile Detail (“Island Mobile Detail,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and delete personal information when you:

• Visit islandmobiledetail.net;

• Use the chatbot or automated quoting and booking tools on our website;

• Communicate with our Facebook Page through Facebook Messenger;

• Request a quote or schedule a service; or

• Otherwise contact Island Mobile Detail.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information you provide

This can include:

• Your name;

• Email address;

• Telephone number;

• Service address or general location;

• Vehicle type, size, condition, and service needs;

• Services, packages, and optional add-ons you select;

• Preferred appointment dates and times;

• Booking and appointment information;

• Photographs, attachments, or other materials you choose to send;

• The contents of messages and chatbot conversations; and

• Any other information you voluntarily provide.

Please do not send passwords, Social Security numbers, financial account credentials, medical information, or other highly sensitive information through our chatbot or Facebook Messenger.

Facebook Messenger information

When you communicate with Island Mobile Detail through Facebook Messenger, Meta may provide information needed to receive and respond to your message. This may include:

• Your Messenger profile name;

• A Page-specific Messenger identifier;

• Message contents;

• Message timestamps;

• Button or menu selections;

• Attachments you choose to send; and

• Information about message delivery and conversation status.

Meta separately collects and processes information under its own privacy policy. Island Mobile Detail does not receive your Facebook password.

Website and technical information

Our website and service providers may automatically collect limited technical information, such as:

• Internet Protocol address;

• Browser and device type;

• Operating system;

• Pages visited;

• Referring website;

• Dates and times of visits;

• Cookie or similar technology information; and

• Diagnostic, security, and error information.

2. BotPress Chatbot and Automated Processing

Island Mobile Detail uses BotPress to operate its website chatbot, provide service information, prepare estimates, collect booking information, answer common questions, and help route conversations to a person when needed.

We also use BotPress as an intermediary between our Facebook Messenger account and our customer-service workflow. When you message the Island Mobile Detail Facebook Page, your message may be transmitted from Meta to BotPress so the chatbot can process it and return a response through Messenger.

Messages may be processed automatically using artificial-intelligence technology. Authorized Island Mobile Detail personnel may review conversations when necessary to assist customers, correct errors, complete bookings, improve the service, or take over a conversation manually.

The chatbot may provide estimates based on the information supplied. An automated estimate is not necessarily a binding final price. Vehicle condition, location, requested work, excessive cleaning needs, and other circumstances may affect the final service price or duration.

BotPress processes conversation information on our behalf as a service provider. More information is available in the BotPress Privacy Statement and BotPress Data Processing Agreement.

3. Booking and Scheduling

Information collected through the chatbot may be used to check availability, prepare a booking request, or schedule an Island Mobile Detail service.

Booking information may be sent to SimplyBook.me or another scheduling service used by Island Mobile Detail. This can include your name, contact information, selected service, vehicle information, appointment time, and relevant service notes.

If a third-party payment service is offered, payment information is processed by that provider under its own privacy terms. Island Mobile Detail does not intentionally collect or store full payment-card numbers through BotPress or Facebook Messenger.

4. How We Use Information

We may use personal information to:

• Respond to questions and messages;

• Provide automated or human customer support;

• Generate service estimates;

• Recommend an appropriate detailing service;

• Check availability and schedule appointments;

• Confirm, modify, or administer bookings;

• Communicate about requested services;

• Transfer a conversation between the chatbot and a human representative;

• Maintain conversation continuity;

• Diagnose technical problems;

• Prevent spam, misuse, fraud, and security incidents;

• Improve our website, chatbot, customer service, and business operations;

• Maintain records required for legitimate business, accounting, insurance, or legal purposes; and

• Comply with applicable laws and lawful requests.

We do not sell personal information received through BotPress or Facebook Messenger.

We do not use Messenger conversation information for unrelated surveillance, eligibility decisions, credit decisions, employment decisions, or other high-impact automated decisions.

5. Service Providers and Disclosures

We may disclose information to service providers that help us operate the website, chatbot, Messenger integration, booking system, communications, hosting, security, and related business functions.

These providers may include:

• Meta Platforms, which operates Facebook and Messenger;

• BotPress, which operates the chatbot and processes conversation information on our behalf;

• SimplyBook.me, or another scheduling provider used to administer appointments;

• Website hosting, email, security, analytics, and technical-support providers; and

• Infrastructure or artificial-intelligence providers used through the configured BotPress service.

These companies may process information only as necessary to provide their services or as otherwise permitted by their respective agreements and applicable law.

We may also disclose information:

• When required by law, subpoena, court order, or lawful governmental request;

• To investigate fraud, abuse, or security incidents;

• To protect the rights, safety, or property of Island Mobile Detail, our customers, or others;

• With your direction or consent; or

• As part of a business reorganization, transfer, or similar transaction, subject to applicable legal protections.

6. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing requested services, maintaining legitimate business records, resolving disputes, preventing fraud, and complying with legal obligations.

Under BotPress’s standard published retention periods:

• System logs are generally retained for 30 days;

• Conversations, messages, and events are generally retained for 90 days;

• Files and certain other data may remain until deleted or until an assigned expiration date; and

• Different retention periods may apply if our BotPress plan or configuration changes.

Booking, transaction, accounting, warranty, dispute, and customer-service records may be retained longer when reasonably necessary for business or legal purposes.

Meta and other independent providers may retain information according to their own policies and account settings.

7. Your Choices and Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you;

• Ask us to correct inaccurate information;

• Request deletion of personal information;

• Object to or restrict certain processing;

• Request a portable copy of certain information; and

• Withdraw consent where processing is based on consent.

These rights are available subject to applicable law and reasonable identity verification.

You may stop using the chatbot at any time and contact Island Mobile Detail directly. You can also manage or delete Messenger information through the privacy and account tools provided by Facebook.

8. How to Request Deletion

Any user may request deletion of personal information associated with an Island Mobile Detail website-chat or Facebook Messenger conversation.

Send an email to info@islandmobiledetail.net with the subject line:

Data Deletion Request

Please provide enough information for us to locate the correct records, such as:

• Your name;

• The name displayed on your Facebook Messenger profile, if applicable;

• The email address or telephone number used during the conversation or booking;

• Whether you contacted us through the website chatbot or Facebook Messenger; and

• The approximate date of the conversation or booking.

Do not send your Facebook password, payment-card number, government identification number, or other unnecessary sensitive information.

After reasonably verifying the request, Island Mobile Detail will delete or de-identify applicable information in systems under our control and will direct relevant service providers to delete it when required. We will act without undue delay and ordinarily respond within 30 days, unless additional time is permitted or required by law.

We may retain limited information when reasonably necessary to:

• Complete a service you requested;

• Comply with tax, accounting, insurance, or other legal obligations;

• Establish, exercise, or defend legal claims;

• Detect fraud or protect system security; or

• Document that a deletion request was completed.

Information retained in protected backups may remain until those backups are overwritten or expire, during which time it will not be used for ordinary business purposes.

A request submitted to Island Mobile Detail does not automatically delete information independently controlled by Meta. To delete information held by Facebook or Meta, use the privacy and account controls provided by Meta.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, messaging platform, chatbot, or internet transmission can be guaranteed completely secure. You should avoid submitting information that is not reasonably necessary for receiving a quote, obtaining support, or booking a service.

10. Children’s Privacy

Our services are intended for customers capable of arranging and purchasing vehicle-detailing services. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our website or Messenger account, contact us so that we can investigate and delete the information when appropriate.

11. International Processing

BotPress, Meta, SimplyBook.me, and other service providers may process information in the United States or other countries. Privacy protections and legal requirements may differ between jurisdictions. Where required, appropriate contractual or legal safeguards may be used for international transfers.

12. Third-Party Services

Our website, chatbot, Messenger account, and booking process may contain links to or interact with third-party services. Those services maintain their own privacy practices, and their handling of information is governed by their respective privacy policies.

Relevant policies include:

• BotPress Privacy Statement

• BotPress Data Processing Agreement

• Facebook Privacy Policy

• SimplyBook.me Privacy Policy

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, vendors, or legal obligations change. The current version will be posted on this page with its effective date.

Material changes may be communicated through the website or another reasonable method when required.

14. Contact Us

For questions about this Privacy Policy, privacy rights, correction requests, or data-deletion requests, contact:

Island Mobile Detail
Email: info@islandmobiledetail.net
Website: https://www.islandmobiledetail.net