TERMS OF SERVICE
Effective date: September 3, 2026

These Terms of Service ("Terms") govern your use of:

• islandmobiledetail.net (the "Website");

• the chatbot or automated quoting and booking tools on the Website;

• the Island Mobile Detail Facebook Page and Facebook Messenger experience;

• our quote, booking, and scheduling tools; and

• any mobile vehicle-detailing, paint-enhancement, RV, or commercial-equipment-cleaning service you request from Island Mobile Detail

(collectively, the "Services").

"Island Mobile Detail," "we," "our," or "us" means the business operating under the Island Mobile Detail name in Oak Harbor and on Whidbey Island, Washington. By visiting the Website, messaging our Facebook Page, using our chatbot, requesting a quote, or booking a service, you ("you" or "customer") agree to these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and have authority to request and pay for services on the vehicle in question to book a service with us. The Services are not directed to children under 13, and we do not knowingly collect information from them (see our Privacy Policy).

2. Our Services

Island Mobile Detail is a mobile detailing business — we come to your home, office, or another agreed location; there is no shop or storefront. We offer, among other things: Trailhead, Evergreen, and Summit detail packages (interior, exterior, or both); one-step and two-step paint enhancement/polishing; RV wash & wax and RV oxidation removal/polishing; and commercial equipment cleaning for landscapers, contractors, and small fleets. Current packages, inclusions, and pricing are described on the Website and may be updated at any time. We generally serve Oak Harbor and Whidbey Island, Washington; service outside this area is at our discretion and may involve an additional travel charge.

3. Quotes, Estimates, and Automated Tools

Prices, package inclusions, time estimates, and availability shown on the Website, in the chatbot, or through Messenger are estimates based on the information you provide (for example, vehicle size, condition, and requested work). The final scope, price, or duration may change if your vehicle's actual size, condition (including excessive dirt, pet hair, odor, or stains), location, or requested add-ons differ from what was described — our packages note that excessive dirt, pet hair, or stains may require an upgraded package. We will tell you about any material change in scope or price before performing additional paid work.

Our chatbot, including any AI-assisted or "beta" booking agent, is provided for convenience. Automated responses and estimates are not always complete or accurate, are not a binding contract, and do not guarantee availability. A quote or chat conversation does not create a confirmed appointment — only a confirmed booking does. You may ask to speak with a person at any time. Some services, including RV and commercial-equipment jobs, currently cannot be booked entirely online and may require direct contact with us to confirm.

4. Booking, Rescheduling, and Cancellation

Appointments are subject to availability and our confirmation. We're available to book Monday through Sunday, 8:00 a.m. to 9:00 p.m. Pacific Time. You're responsible for providing accurate contact information, vehicle information, service location, and access instructions when booking. If you need to reschedule or cancel, please contact us as soon as possible by phone at (360) 544-0919 or email at info@islandmobiledetail.net; late cancellations, no-shows, or lack of vehicle access at the scheduled time may result in a trip or rescheduling fee, or forfeiture of a deposit if one was collected, as disclosed to you at booking.

5. Mobile-Service Access and Site Conditions

Because we come to you, you must provide lawful access to the vehicle and a safe, reasonably suitable location (for example, adequate space, a stable and level surface, and access to water/power if required for the selected service) at the scheduled time. Severe weather, unsafe conditions, denied access, homeowner/HOA or local restrictions, or other conditions that prevent us from performing the service responsibly may require rescheduling, a change of location, or a change in scope, and may result in a trip fee.

6. Pricing, Payment, and Sales Tax

Prices listed on the Website are current at the time of posting and are subject to change. Applicable Washington sales tax is collected at the time of service in addition to the listed price. Payment is due at the time of service unless we agree otherwise in writing. We may offer online payment or deposit options through a third-party payment processor, which processes your payment information under its own terms and privacy policy; we do not intentionally collect or store full payment-card numbers through our chatbot or Facebook Messenger.

7. Gift Cards

Gift cards are sold through our Square gift-card store and may be redeemed toward eligible Island Mobile Detail services. Gift cards are non-refundable, cannot be redeemed for cash except where required by law, and are subject to any additional terms disclosed at the time of purchase. Lost or stolen gift-card codes cannot be replaced unless required by law.

8. Facebook Messenger, Botpress, and Automated/AI Communications

Our chatbot is powered by Botpress and may use artificial-intelligence technology to read and respond to messages, including messages sent through the Island Mobile Detail Facebook Page on Facebook Messenger, which is provided by Meta Platforms, Inc. ("Meta"). Botpress and Meta support the messaging experience but are not parties to the service agreement between you and Island Mobile Detail and do not perform any detailing service. Your use of Facebook Messenger is also subject to Meta's own terms and policies.

When you message our Facebook Page or use the Website chatbot, you authorize us (and our service providers, including Botpress) to receive, process, and respond to your message, including to prepare estimates, answer questions, and assist with booking. Authorized Island Mobile Detail personnel may review chatbot conversations to assist customers, correct errors, complete bookings, or take over a conversation.

Do not send passwords, full payment-card numbers, Social Security numbers or other government ID numbers, medical information, or other highly sensitive information through the chatbot or Messenger. You may stop messaging us on Messenger, block our Page, or manage the conversation at any time using Facebook's own tools; you may also ask our chatbot or a team member to stop and connect you with a person, or to end automated messaging.

9. Acceptable Use

When using the Services, you agree not to: provide false or misleading information about yourself or your vehicle; impersonate another person or misrepresent your affiliation with any person or entity; send unlawful, abusive, harassing, or sexually explicit content; attempt to interfere with, disrupt, reverse-engineer, or gain unauthorized access to the Website, chatbot, or booking tools; use the Services for spam or unsolicited commercial messaging; or otherwise misuse the Services in a way that could harm Island Mobile Detail, other customers, or our service providers. We may refuse service, end a conversation, or decline to book an appointment if we reasonably believe these Terms have been violated.

10. Third-Party Services

The Services rely on third-party providers, including Meta (Facebook Messenger), Botpress (chatbot and AI processing), SimplyBook.me (scheduling), Square (gift cards and payments), and website hosting/analytics providers. These providers operate under their own terms and privacy policies, which we encourage you to review:

• Facebook Terms of Service / Facebook Privacy Policy

• Botpress Terms of Use / Botpress Privacy Statement

• SimplyBook.me Terms / SimplyBook.me Privacy Policy

We are not responsible for the acts, omissions, availability, or content of these third-party services.

11. No Warranty; Availability

We try to keep the Website, chatbot, Messenger integration, and booking tools accurate and available, but they are provided "as is" and "as available" without warranties of any kind, express or implied, to the extent permitted by law. We do not guarantee uninterrupted or error-free operation and may correct errors, suspend a feature, or update the Services at any time. Detailing services themselves are performed to the scope confirmed at booking; any service-specific guarantee will be communicated to you directly and is not part of these Terms unless stated in writing.

12. Limitation of Liability

Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded or limited, including applicable consumer-protection rights. To the fullest extent permitted by law, Island Mobile Detail and its owner, staff, and service providers (including Meta, Botpress, and SimplyBook.me) will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Website, chatbot, or Messenger experience, from inaccurate information you supplied, or from the unavailability or malfunction of any third-party platform outside our reasonable control. Our total liability for any claim relating to the Services (excluding the physical detailing service itself, which is governed by the confirmed service scope and applicable law) will not exceed the amount you paid us for the service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold Island Mobile Detail harmless from claims, damages, or expenses (including reasonable attorney's fees) arising from your misuse of the Services, your violation of these Terms, or information you provide that is false or misleading, except to the extent caused by our own negligence or willful misconduct.

14. Privacy

Our collection, use, and retention of personal information — including information received through the Website, chatbot, and Facebook Messenger — is described in our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy also explains how to request access, correction, or deletion of your information.

15. Changes to These Terms

We may update these Terms to reflect changes to our Services, packages, pricing, service providers, or legal obligations. The effective date above will be updated when changes are published, and material changes will be posted on this page. Continued use of the Services after an update means the revised Terms apply to your later use.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules, and without limiting any consumer protection that applies where you live. Any dispute arising from these Terms or the Services will be resolved in the state or federal courts located in Island County or Skagit County, Washington, unless applicable law requires otherwise, and each party agrees to that venue.

17. Contact Us

Island Mobile Detail
Oak Harbor, Washington
Email: info@islandmobiledetail.net
Phone: (360) 544-0919
Website: https://www.islandmobiledetail.net